Contact and Support
Support for a PondGard liner runs through Amazon, because that is where the order lives and the only place a refund or a replacement sheet can actually be issued. The two cards below split the job in half.
About an order
Order Problems Go to Amazon
A PondGard order stays on Amazon from the moment it is placed until it is refunded. Whoever picks up the case needs the order number, the delivery record and the payment on file, and all three already sit on that page. Starting from your order history saves a round of back and forth. What that route covers:
- Delivery that stalled, went missing or arrived empty
- Sending a sheet back and getting the refund issued
- A replacement for a damaged or mis-sized liner
- Card charges, duplicate charges and payment errors
- A liner that turned up cut, creased or short
- Opening a claim against the seller
Warranty questions and patch requests follow the same path. Raise it on the order and the seller picks it up from there.
About the liner
Liner Questions Are Answered Here
Almost all of it comes down to one question: which sheet does my hole take? The answer is the pond measurement plus twice the depth plus 2 ft, in both directions, using maximum dimensions rather than averages. The homepage walks through the math with a worked example and lists every size against the pond it covers.
- Which sheet size your pond takes
- Every size, area and weight
- Thickness, elongation and cold rating
- Installing over a prepared base
- Full FAQ
A liner that looks too big is behaving normally. Surplus EPDM folds against itself and disappears under the edge stone, so trim it only after the pond has been filled.
About this website
shopfirestonepondgard.com is an independent reference for Firestone PondGard EPDM pond liners: which sheet sizes exist, what each one covers once depth is paid for, and how the membrane goes in. Running costs come from the Amazon Services LLC Associates Program, where a small share of a qualifying sale comes back here and the buyer pays exactly the same. No inbox and no phone line operate from this site, since an order can only be settled on the platform that took it.
Questions about the site rather than a liner can go through the contact form on its WHOIS record.